Remote Support
Get expert computer help without leaving home or the office. We connect to your device over a secure, encrypted session and fix the problem: no driving, no on-site visit fee, no waiting. Already on the phone with a technician? Jump to Start a session below.
Also known as: remote help, screen share, remote desktop, ScreenConnect, NinjaOne, online support, connect to my computer, remote session.
Most fixes don’t need you to leave the house
Bringing a computer in or booking an on-site visit costs you time and money. When the problem can be solved remotely, we just connect and take care of it, for home and business alike. Distance is no barrier either: alongside our North Alabama clients, we support people from California to the Florida coast to New York entirely over a remote session.
No trip to the shop
Stay home or at your desk. No unplugging your computer, no driving across town, no dropping anything off and waiting.
No on-site visit fee
We connect over the internet, so for anything we can handle remotely you skip the cost and the wait of a technician coming out.
Help right away
Most issues we can start on the spot while you’re on the phone with us, not days from now once a visit is scheduled.
Private and secure
Sessions are encrypted and start only with a code we give you. You approve access, watch the whole time, and we disconnect when we’re done.
Start a remote support session
While we’re on the phone, open the option we tell you and enter the code we read you. The connection is encrypted and you stay in control the whole time.
Enter the code we give you below and follow the prompts.
Not loading? Open Option 1 in a new tab.
We’ll be on the phone with you
This is for when a technician is already helping you, during your scheduled or ticketed appointment. We’ll stay on the line and walk you through it.
Enter your code
Type the code we read you over the phone into the box above and follow the prompts to start the session.
Open the download and connect
A small program downloads. Open it from your browser’s downloads and follow the prompts to connect. On a Mac you’ll also approve Screen Recording and Accessibility in System Settings; we’ll walk you through it on the phone. The session ends the moment we disconnect.
We’ll be on the phone with you
This is for when a technician is already helping you, during your scheduled or ticketed appointment. We’ll stay on the line and walk you through it.
Enter your code
Type the code we read you over the phone into the box above and follow the prompts to start the session.
Open the download and connect
A file named ScreenConnect.Client downloads. Open it from your browser’s downloads. If Windows shows a blue “Windows protected your PC” notice, click More info → Run anyway. You’ll then see a prompt asking you to consent to a technician viewing and controlling your computer, so tick the box and click Confirm. Finally, choose Yes if Windows asks permission. The session connects on its own, with nothing else to set up, and it ends the moment we disconnect.
We’ll be on the phone with you
This is for when a technician is already helping you, during your scheduled or ticketed appointment. We’ll stay on the line and walk you through it.
Enter your code
Type the code we read you over the phone into the box above and follow the prompts to start the session.
Open the download and connect
A .zip file downloads, and macOS asks you to approve a couple of permissions so we can see and control the screen. We’ll be on the phone for all of it:
- Open your Downloads and double-click the
.zipto unzip it, which creates the ConnectWise Control Client app. - Hold Control, click the app, and choose Open. On the “unverified developer” notice click Open again, and enter your Mac password if asked.
- A Review System Access window appears. Next to Screen & System Audio Recording, click Request Access, turn on the connectwisecontrol switch, then click Quit & Reopen.
- Back in that window, next to Accessibility, click Request Access and turn on the connectwisecontrol switch.
- Close System Settings. Once both show Granted, we’re connected, and the session ends the moment we disconnect.
Open Option 2 below (it opens in a new tab) and enter your code there.
Open Option 2We’ll be on the phone with you
This is for when a technician is already helping you, during your scheduled or ticketed appointment. We’ll stay on the line and walk you through it.
Open Option 2 and enter your code
Tap the button above (it opens in a new tab) and enter the code we read you over the phone there.
Run the file and grant access
A small program downloads. Open it from your browser’s downloads and follow the prompts so we can connect, with your permission. On a Mac, you may be asked to approve Screen Recording and Accessibility in System Settings; we’ll walk you through it on the phone. The session ends the moment we disconnect.
We’ll be on the phone with you
This is for when a technician is already helping you, during your scheduled or ticketed appointment. We’ll stay on the line and walk you through it.
Open Option 2 and enter your code
Tap the button above (it opens in a new tab) and enter the code we read you over the phone there.
Run the file and grant access
A small program downloads. Open your browser’s downloads, right-click the file and choose Run as administrator, then click Yes when Windows asks permission. The session connects on its own and ends the moment we disconnect.
We’ll be on the phone with you
This is for when a technician is already helping you, during your scheduled or ticketed appointment. We’ll stay on the line and walk you through it.
Open Option 2 and enter your code
Tap the button above (it opens in a new tab) and enter the code we read you over the phone there.
Run the file and grant access
A small program downloads. Open it from your browser’s downloads. macOS may ask you to approve Screen Recording and Accessibility in System Settings so we can see and control the screen; we’ll walk you through it on the phone. The session ends the moment we disconnect.
Frequently asked questions
Where do I get the code?
Your technician reads it to you over the phone during your appointment. The code is the only way to connect, so a session can’t start without us on the line.
Can you see my screen?
Only when you allow it. You enter the code and approve access, and no personal files are touched without your permission.
Is the connection secure?
Yes. Every session is encrypted to keep your data safe, and it ends the moment we disconnect.
Not on the phone with us yet?
Give us a call to set up your remote session, and we’ll stay on the line and tell you exactly which option to open.
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